3.1 Service-Based Nature
As Noonsenet.site provides professional consultancy, lead generation, and technical introduction services, the “Refund” policy differs from traditional e-commerce.
3.2 Consultation Fees
- Facilitation Fees: Any fees paid to Noonsenet for specialized consultancy or “Onboarding Assistance” are for the labor and expertise provided. These fees are generally non-refundable once the consultation or introduction process has begun.
- Success Guarantee: While we strive to find a partner for every legitimate business, the final approval of your merchant account rests with the payment company’s compliance team. Noonsenet does not guarantee approval but guarantees professional representation.
3.3 Transactional Issues
Because Noonsenet does not process your customers’ payments or hold a wallet, we cannot issue refunds for individual transactions made on your website. All transactional refund requests from your customers must be handled through your chosen payment gateway’s dashboard.
3.4 Dispute Resolution
If you are unsatisfied with our agency’s consultancy service, please contact support@noonsenet.site within 7 days of the service delivery. We are committed to technical integrity and will work to resolve any discrepancies in our advisory.